Hotel management is more and more obsessed with numbers, calculations, determining the best sales channels, and maximizing overall ROI. If something is not guaranteed, they are hard to separate from the money for communication activities. In the fight for profit, one often forgets to take into account hospitality and the guest experience in general. However, hotel management often turns its head in front of negative criticism of guests on forums and social networks, believing that they cannot learn too much from it. And so often one of the most important factors in the hotel industry – service, often becomes “out of service”.PROVIDE THE GUEST WITH AN ADDITIONAL EXPERIENCE, NOT JUST THE PROMISED SERVICES The end result of the hotel experience is impossible to put into calculations, but this does not mean that its quality does not play a significant role in the final results. While all parts of the hotel story are important and one should be smart with technical innovations and modern standards, one must by no means forget the feeling, experience and added value for the guest. Because one thing is for sure, when a traveler visits any hotel, he is not an inspector and does not ask for all the technical specifications and services listed on the website or in the reservation systems.What that same traveler expects is that these services will be found no matter what. Instead, he expects a whole host of positive feelings; he expects to be appreciated, pampered, expects to be pampered by all his senses and to ultimately experience everything he does not have the opportunity to experience in everyday life.KINDNESS AND DEDICATION SHOULD BE THE MAIN WORD IN THE HOSPITALITYAs a hotelier, you must not forget that just one nice gesture, just one small extra service or some nice sentence will be the best promotional material for your hotel. Often you yourself are not even aware of how easy it is to get a new hotel ambassador, and how much the positive atmosphere in the hotel contributes to better reviews.Today, when social media and travel forums are a powerful tool in deciding on the choice of hotel, it is especially important to focus on the communication activities of the hotel, from the stage of imagination of the guest to the stage of staying in the hotel. The power of a recommendation, whether online or oral, is extremely important and can easily bring you positive publicity, but also one bad move can easily turn the whole 360-degree business story into a negative. The arrogant way of doing business has not brought great results to anyone in the hotel industry, because guests really care how they feel about returning from a trip.Photo: Unsplash.comAS A HOTEL HOTEL, ASK YOURSELF EVERY DAY A FEW QUESTIONS:Do you pay enough attention to the guest experience?Eg. Have you introduced any “gastro travel” in your catering offer? Does your mini club work inspiringly and does it really help parents? Have you thought about organizing some theme clubs at the hotel? Namely, today people often travel because of hobbies and the desire to socialize with like-minded people… Is your wellness really as extraordinary and unique as it is written in your brochures? Are your receptionists sufficiently educated to tell guests the story of the destination itself and share useful recommendations and advice? Are you fast and efficient and do you provide service 24 hours a day? Does your food and beverage manager have enough authority to cheer up a dissatisfied guest with some free catering surprise during their stay? Do you care in general about how your staff treats dissatisfied guests? And finally, how helpful is your staff to the guest and how common is it for them to laugh when they pass by the guest?What story are you telling the world? What’s your story? Does your hotel have any special features that you are proud of? Did you include stories from the destination in the stories about your hotel? Maybe just the history and tradition of the place or the people associated with the hotel could be a great story? Maybe gastronomic specialties and your catering offer in general are something you should talk more about? Or do you have a unique hotel design, designer furniture or your own brand within the hotel from which you could make an interesting story? Great stories also arise from the style of the hotel, whether you go in the direction of lifestyle, holistic approach, fun, family vacation, honeymoon. Each model provides material for many new stories.No matter what characterizes you best, be sure to make a story about it! Be authentic and honest! And finally, be determined to achieve publicity on a topic that suits you, and that is of course possible if you have a good PR plan. It is important to be inspiring in continuity and always awaken the imagination of a potential guest!How do you connect with your potential guests who are in the process of planning and dreaming about their ideal destination?Do you develop the image of your hotel on a “storytelling model”, ie do you tell stories about your specific services and experiences of the area in which you are located? Do you have great photos and videos that show the experience during your stay at your hotel?Do you connect with your guests through social media? Do you answer questions on travel forums? Do you answer questions with some splint or tailor made approach? Do you have a loyalty program for your guests? Do you inform your old guests regularly about your current offer? Do you remember your guest during the year with a nice gesture such as a birthday card, holidays…?Remember, in the hotel industry, the personalization of the guest is extremely important. Hotel staff should be constantly educated on this issue and find solutions that offer a caring, yet not intrusive approach to the guest. Because every guest wants to feel honored and special, and this is possible even with a small gesture of addressing the guest by direct email or a nice response on social networks.Photo: Unsplash.comDo you listen to what guests say about the hotel experience in reviews on travel forums? Guest comments are important because they speak to their experience of your content. They often provide great guidance for the next steps on how to improve your business in a variety of ways. If you read the reviews carefully, you can reach business priorities, which you should implement as soon as possible.Databases are the key to excellent user experience management. They help detect many at first invisible patterns of behavior and definitely open up new opportunities to improve the service. Sometimes customer reviews and responses will easily help you develop a new effective hotel service.Do you have a clear PR strategy?Remember, PR strategy and activity plan not only serve to attract guests to the hotel, they also serve to better understand the real needs of guests and extraordinary work in the facility when the guest came to enjoy the experience.Without a clear PR strategy, the image of a hotel can very easily weaken and in the long run it will not be clear who you really are and what values you represent. It is probably of little importance to any hotel to be just one of the options in the reservation systems, and in order not to stay that way, it is important to constantly tell stories about your hotel. Stories that will set it apart from others on the market.Are internal and external communication in the hotel equally important to you?When talking about the PR strategy of a hotel, it is important to remember that no PR plan will be implemented with a result if there is no excellent communication between the hotel staff.In other words, if your public relations department does not communicate with other departments, starting from the household, reception and bartender to the sales team, and if everyone does not understand their share of story and responsibility, the effectiveness of PR activities is greatly reduced. It is disappointing that some of the hotels do not have any PR strategy at all, let alone a clear plan. The sales department is often expected to plan and carry out marketing and PR activities and to take all necessary actions for the best promotion of the hotel. And while it’s extremely important that the marketing and PR departments work great with the sales department, these are completely different roles. Three in one can hardly have a long-term positive effect on hotel image and figures.Photo: Unsplash.comMAKE YOUR GUEST FEEL SPECIALKindness, dedication and individual and professional attitude towards each guest should be the foundation of quality hotel business. A fresh dose of positive every day will always delight your guest again and again. Therefore, make sure that your staff is friendly, smiling and ready to offer and refer to additional facilities of your hotel and the area in which you are. The guest always wants to feel special and experience everything that everyday life does not provide.You must never forget how important mutual communication is in all hotel departments. Without understanding and solving problems on one side of the hotel, the other side cannot be expected to function properly. Lastly, remember that word of mouth is still a powerful promotional tool, and social media is a place where good or bad news about your service spreads quickly. Therefore, always pay attention to the excellence of your service because their value will overshadow any promotional material.Author: Marijana Brdovnik, magic4.club – Travel PR & Travel Branding agency
The crowd gathered at Ray White Julie Mahoney on auction night.Five properties went under the hammer on Tuesday night, March 12, 2019, as part of Ray White Julie Mahoney’s inroom auction event. Golden oldie lands suburb’s biggest 2019 sale First off the block was 32 Hooper St, Belgian Gardens, a four-bedroom, two bathroom home on 1012sq m, which sold under the hammer.“We are thrilled with the results of the campaign for 32 Hooper St,” Ms Mahoney said.“It was a short, two-week call to auction but it had staggering results.“Five open homes held over the two weeks saw 72 groups attend and resulted in multiple bidders registered.”The MORE: second property, 18 Sixth St, South Townsville, a five-bedrooms, two-bathroom restored Queenslander, also sold under the gavel.Lots three and four were passed in and are now listed for sale.Lot three, 6 Barboutis St, Belgian Gardens is a two bedroom, one bathroom home on a 809sq m corner block. It is now for sale for $415,000. The complex at 46 Victoria St, Townsville City failed to sell on auction night and is now available to purchase by private treaty.Features include panoramic island and ocean views, three car accommodation with additional storage, new carpet and paint and polished timber floors. No. 1 is listed for $665,000 and 2 is listed for $495,000.Ms Mahoney said there was a bid on the final property on the night lot 5, a classic cottage at 24 Hubert St, South Townsville.“We are now in the process of negotiating with both the buyers and the sellers,” she said.It will be a quiet weekend for auctions this week, with only three properties lined up for the gavel on Saturday and Sunday.Helen Munro Property agent Brett Shann will present 35 Pegnall St, Currajong to auction on Saturday, March 16 at 11am. The three bedroom, one bathroom home is on a 350sq m block and was built in 2004.Ray White Geaney Property Group agent Ella Geaney’s listing at 7 Epping Way, Mount Low will go under the gavel on Sunday, March 17 at 11am. >>FOLLOW EMILY BLACK ON FACEBOOK<< The two bedroom home at 6 Barboutis St, Belgian Gardens is now listed for $451,000.More from newsParks and wildlife the new lust-haves post coronavirus13 hours agoNoosa’s best beachfront penthouse is about to hit the market13 hours agoThe realestate.com.au listing said it was walking distance from Rowes Bay and Soroptimist Park.Features include a new kitchen and split system airconditioning throughout. Australia’s cheapest suburb by the beach RELATED: Lot four, 1 and 2/46 Victoria St, Townsville City, is classified as a block of units, and the realestate.com.au listing said it comprises two residences ideal for one to live in and rent out the other arrangement. Bargain price for home coated in poo The four-bedroom, two-bathroom home is on a 564sq m block within Sanctum Estate.The agency’s Sally Ireland will then present 152 Francis St, West End at 3pm.The three-bedroom, one bathroom Queenslander was recently renovated.It occupies a 620sq m, fully fenced block.
While Syracuse’s offense generated shots, 52 in all, SU struggled to finish its chances. But the Orange’s first line came through, slipping two shots past Hanna Ehresmann, Penn State’s goalie.SU’s first line carried the Orange’s offense in a 2-2 tie against Penn State (3-4-3, 0-1-1 College Hockey America) scoring both of SU’s (2-3-5, 1-0-1) goals. Jessica Sibley and Alysha Burriss each tallied goals and Julie Knerr notched an assist. The three were the only SU forwards to record points against Penn State and the rest of the team was scoreless on 37 shots.Sibley, Burris and Knerr haven’t always shared the ice, though. After Clarkson blew out SU 9-0 on Oct. 24, head coach Paul Flanagan made line changes to shake things up.Since an Oct. 25 matchup with Clarkson, the trio has stuck together on the same line. Knerr, who started the season as a third-line center, moved out to the right wing. Flanagan broke up the freshman line of Burriss, Emily Costales and Stephnie Grossi.Grossi had played center on that line with Costales and Burriss on the wings, but Flanagan switched up the line to move Costales to center, a more natural position, he said.AdvertisementThis is placeholder text“We’re just trying different things. Sometimes, you know, flip a coin,” said Flanagan, jokingly.For the most part, “flipping a coin” worked on Saturday. Together the first line took 15 shots on net and 10 came from Sibley. Flanagan felt Sibley and the team could have found more opportunities, but was happy with the overall effort.Five minutes into the game, Sibley’s pass from the point found Knerr’s stick. She ripped the puck at Ehresmann from between the left circle and the net and Burris recovered the rebound. Burriss skated a bit to the right and flung the puck past Ehresmann for 1-0 lead.With just over a minute left in the first period, defender Kaillie Goodnough fired a shot at the net from the point and Ehresmann momentarily caught the puck in her midsection. She then dropped the puck, a scrum ensued and Sibley poked the puck, sliding it underneath Ehresmann into the net for a 2-1 lead.“I was really comfortable with my first line too and now the chemistry is starting up with the second line and we’re just starting to find out where each other (are) and where we’re going to be,” Burriss said.The chemistry has shown on the stat sheet, too. One or more players in the trio has recorded at least a point in the last three games.A week of practice and those three contests together has done the trick for SU thus far.Said Sibley: “It’s always good to help the team out in some way, so it’s nice as a line, just starting out together. It was good for us to get some confidence.” Comments Published on November 1, 2014 at 10:28 pm Contact Chris: firstname.lastname@example.org | @ChrisLibonati Facebook Twitter Google+
Arizona Cardinals vs. Cincinnati Bengals (-4.5 to -3)Sunday, Oct. 6, 1 p.m. ET at Paul Brown StadiumWe see the NFL odds move, to and fro, throughout the week but the key is to look for those lines that pass onto, or through, critical numbers. In this case, we have just such an example as the Bengals opened as 4.5 point faves but that number has slipped all the way to 3 which means it not only went through the 4 but has landed on just a field goal head start for the visiting Cardinals.The public sentiment on this game is that Cincinnati is lousy and so is Arizona but the Cardinals have that kid under center, Kyler Murray, who is fun to watch. Trust me when I tell you that is the rudimentary logic that the masses are using in evaluating this matchup. MORE WEEK 5 NFL PICKS:Against the spread | Straight-upThis move, although only 1.5 points, does not smack of wise guy money on the Cardinals, and thus pushing this line down. This is more of a known commodity in Murray that has had flashes of brilliance in his rookie campaign versus a veteran like Andy Dalton who has slipped from a top 10 QB to somewhere in the middle.Let Joe Q. Public send it in as we get sterling value with a Bengals’ team that offers a decent defense against a wide-eyed rookie which could very easily manifest into turnovers and set up good field position for the veteran Dalton and the Bengals’ offense. Let your buddies poke fun at you backing a winless team but remember, the Cards are winless as well, the venue favors the Cats, and the line has dropped to a point where including Cincinnati in your NFL picks makes sense … and in the end, dollars!Final score: Bengals 27, Cardinals 21Free NFL pick: Cardinals to cover -3 (-115)Tampa Bay Buccaneers vs. New Orleans Saints (-5.5 to -3)Sunday, Oct. 6, 1 p.m. ET at Mercedes-Benz SuperdomeCan you say, “overreaction”? Well I know I can, and that is exactly what this move is all about as the Saints plummet from 5 ½ point home chalk to -3, due almost entirely to Jameis Winston’s gridiron heroics last week when he tossed for four touchdowns and 385 yards in a 55-40 stunner over the heavily favored Rams.But if you have been following Winston’s career then you’ve seen this movie before. He’s a stud athlete who is prone to judgment lapses, both on and off the field, which has led to a career of few peaks and many valleys.MORE: Week 5 underdogs with good odds to beat the spreadThe Bucs will be basking in the afterglow of that huge win over the Super Bowl runner-ups from last season and I am telling you they will be flat coming into this one down on the bayou. Although it’s true that the Saints will be without future Hall-of-Famer Drew Brees, Teddy Bridgewater has turned from a potential superstar when he was drafted in the first round of the 2014 draft into a motivated game manager. That’s not a bad thing against a Bucs’ team with a woeful defense and one that is susceptible to giving up points in bunches. Get down on New Orleans and cash a ticket when the day is done.Final score: Saints 31, Bucs 24Free NFL pick: Saints to cover -3 (-115) Every week we see weak lines ready to be exploited, and Week 5 in the NFL is no exception. Let’s isolate a few games where the numbers are begging us to bet them.MORE: Get the latest NFL odds & betting advice at Sportsbook Review
MIRAMAR, FLA. (WSVN) – All northbound lanes of the Florida Turnpike in Miramar have been reopened after a trailer was knocked on its side and construction equipment fell off.The trailer overturned near the Interstate 75 exit of the Turnpike, around 5 p.m., and only one lane of traffic was open in the northbound lanes.Around 6:30 p.m., all lanes were reopened. However, traffic was still backed up.No was one injured, according to Florida Highway Patrol.Please check back on WSVN.com and 7News for more details on this developing story.Copyright 2019 Sunbeam Television Corp. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.